Frequently Ask Questions
Our SCM Cloud is a Suite of applications designed for supply chains, which includes Enterprise resource planning (ERP), Warehouse management system (WMS), Fleet management system (FMS), HR & Finance management and other related products.
We include a Service Level Agreement (SLA), along with each of our cloud products. Although we wish and do everything to provide a 100% SLA to our clients, we are realistic. Our SLA guarantees 99.90% uptime for all our products.
Not at all! You can run idvantex WMS or any of our applications if you have internet connection and a device capable of handling powerful web applications through a web browser.
Alternatively, an iOS/Android device where you can install the application for free.
The duration of a consulting project varies, based on a number of factors including business needs and challenges, budget, size of the organization or team and scope of the consulting project.
The length of our consulting engagements varies from a few weeks to over a year.
Depending on the business goals, challenges and size of the organization, a project scope is typically determined during the initial discovery sessions.
Although we customize just about everything for the client’s business needs and goals, the typical consulting project starts and is organized as described in Consulting section of our webpage.
Our consulting solutions are designed to be flexible, targeted and modular to solve countless challenges.
We mix and match our business processes’ improvement & management, supply chain mapping, distribution network design, warehouse processes’ planning and optimization, fleet routing and scheduling, and others.
Consulting initiation is essentially a free-of-charge interview or discovery session over a cup of coffee, where both the idvantex team and the client identify the problem, define the field of activities and establish if we are the right fit to provide the assist.
As every customer is unique, each case is also unique. Consulting cost is determined during discovery and contract signing session, and highly dependent on the complexity of the problem and whether it is a project or a long term consulting service.
